Phone and Text Consent
What This Page Covers
Our request forms include a checkbox about phone calls, text messages and email. This page explains in plain terms what that checkbox covers. It is a description of how the form works. It is not legal advice.
The Checkbox Wording
The checkbox is unchecked by default. The wording next to it reads:
> I agree that Grand Rapids Replacement Windows and the independent window contractor(s) it refers my request to may call and text me, and email me, about my window project at the phone number and email I entered, including with automated dialing technology, automated text messages, and prerecorded or artificial-voice calls. Agreeing is not required to request an estimate or to buy anything. Message frequency varies. Message and data rates may apply. Reply STOP to opt out of texts and HELP for help.
Under the submit button, a short note reads: "By submitting, you ask Grand Rapids Replacement Windows to send your request to independent window contractors in your area. Grand Rapids Replacement Windows is a referral service and does not perform window work." It links to our Privacy Policy, Terms and Referral and Marketing Disclosure.
What the Checkbox Covers
When you tick the box and send the form, you agree that Grand Rapids Replacement Windows, and the independent window companies it refers your request to, may contact you about your request. Contact may be by:
- Phone calls to the number you entered.
- Text messages to the number you entered.
- Email to the address you entered.
Calls and texts may be placed using automated technology, and they may include prerecorded or artificial-voice messages. The messages relate to your window request. They may include confirming your details, arranging a quote, setting a visit time and following up.
Which Number
The consent applies to the phone number you typed into the form. Please enter a number that you own or that you are allowed to use. If you give a number that belongs to someone else, you should not tick the box.
Message Frequency and Cost
The number of messages depends on your request and how you respond. Message frequency varies. Message and data rates from your mobile carrier may apply. We do not charge you for them.
Consent Is Not Required to Get a Quote
You do not have to tick the box to ask for a quote. Agreeing to calls and texts is not a condition of getting an estimate or of buying anything from anyone. If you leave the box unticked, you can still send the form, though it may take longer to reach you and we may use only the contact methods you gave us. ## How to Withdraw Consent
You can withdraw your consent at any time, for any reason. You can:
- Reply STOP to any text message.
- Email info@grandrapidsreplacementwindows.com and tell us the number you want removed.
- Tell the person who calls that you do not want further calls.
We will act on your request promptly. After you withdraw consent, you may get one last message confirming that you have been removed. If a window company has already contacted you, tell it directly as well, because it keeps its own contact records. Replying HELP to a text, or emailing info@grandrapidsreplacementwindows.com, will bring you assistance.
Call Recording
Calls to the number on this site may be recorded and monitored for quality and records, and you are told when a call is being recorded. See the Privacy Policy. ## Your Information
Your phone number and the details of your request are shared with the companies that may quote, so that they can reach you. We do not sell your mobile number or your text-messaging consent to unrelated third parties for their own marketing. We keep a record of your consent: the time, the page, the technical address your request came from and the exact wording shown to you. The Privacy Policy explains how long we keep it. ## Do Not Call Lists
Placing your number on a national or state do-not-call list does not stop contact that you asked for. When you tick the box and send a request, you are asking us to get in touch. ## Contact
If you have a question about this page, email info@grandrapidsreplacementwindows.com or call the phone number on our Contact page. If you have a concern, please use our Complaints page.