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Privacy Policy

Last updated: November 4, 2026

Who We Are

Grand Rapids Replacement Windows is a referral service. We take a homeowner's window request and pass it to independent window companies that may contact you with a quote. We are not a contractor and we do not perform window work. This policy explains what information we collect when you use this website, call the number shown on it, or send us a request.

Information We Collect

We collect what is needed to handle your request and run the site. Depending on how you use it, that can include:

  • Contact details you give us: your name, phone number, email address and ZIP code.
  • Project details you enter: the type of work, the number of windows, your home type, whether you own the home, your timing and the best time to call.
  • Anything you type into a message box.
  • Technical data from your browser: your IP address, device and browser type, the pages you visit and the page that sent you here.
  • Call data, described below.

Phone Calls, Call Tracking and Recording

The phone number shown on this site is provided through a third-party call-tracking service, WhatConverts. It records details about each call, such as the caller's number, the time, the length of the call and the page or source that led to the call. Because of how call tracking works, the phone number you see may vary depending on how you reached the site. Different visitors can see different numbers, and all of them connect to the same service.

Calls to the number on this site may be recorded and monitored for quality and records. We treat every call as one that needs the agreement of everyone on it. A notice at the start of the call tells you when recording is on, and if you do not want to be recorded you can say so at that point and end the call or ask us to continue by email. ## Forms and the Polyares Network

Grand Rapids Replacement Windows is part of the Polyares network. Our pages load a script and an embedded request form from that network, and the network may receive technical data such as your IP address, browser details and the page you are on when the script runs. If you send a request through our own form, the details travel from our server by email to us and are stored in our mailbox and with our email provider. If you send a request through the embedded network form, the details go to the network, which passes them to the window companies it refers requests to. We use these details to contact you and to arrange your quote. ## Who Receives Your Information

We share your name, phone number, email, ZIP code and project details with the window company or companies that receive your request, so they can contact you. Each of them then handles your information under its own privacy practices. We do not sell your mobile number or your text-messaging consent to unrelated third parties for their own marketing. We also share data with service providers that help us run the site, such as web hosting, email delivery, call tracking and the Polyares network.

Cookies

We, our call-tracking provider and the Polyares network may use cookies and similar technologies to keep the site working, to match calls and requests to the page that prompted them, and to measure how the site is used. You can block or delete cookies in your browser settings.

Calls and Text Messages to You

If you tick the consent box on a request form, you agree to be contacted about your request by phone, text and email. The full wording and how to stop messages are on the Phone and Text Consent page. Consent is optional and is not a condition of getting a quote or buying anything. Reply STOP to any text to stop texts, or HELP for help. You can also tell any caller to stop calling you.

How Long We Keep Information

We keep your request and contact details for [retention period to be confirmed], unless the law requires us to keep them longer. We also keep a record of consent: the time, the page, the technical address your request came from and the exact wording shown to you. After the retention period we delete or anonymize the data. Call recordings and call logs follow the same period unless a dispute is open. ## Your Choices and Rights

You can ask us to tell you what we hold about you, correct it, or delete it. You can also ask us to stop contacting you. To do any of this, email info@grandrapidsreplacementwindows.com and tell us which phone number or email address you used. We may need to confirm who you are before we act. Some states give residents specific rights over their personal information, such as the right to know what is collected, to request deletion and to correct inaccurate data. If one of those laws applies to you, you can use the same email address to make a request, and we will not treat you worse for making one.

Security

We use reasonable measures to protect your information, including secure connections on the site. No method of sending or storing data is completely secure, so we cannot promise absolute security.

Children

This site is meant for adult homeowners. We do not knowingly collect information from children under 13.

Changes to This Policy

We may update this policy from time to time. The version on this page is the current one. If you have questions, contact us at info@grandrapidsreplacementwindows.com or the phone number on our Contact page.

Grand Rapids Replacement Windows is a referral service. It is paid by the companies that receive requests, and it is not itself a contractor. How the referral is paid for.