Accessibility Statement

Our Commitment

Grand Rapids Replacement Windows wants every visitor to be able to read the site, use the quote form and reach us. We work toward the Web Content Accessibility Guidelines (WCAG) 2.1 at level AA, the standard most commonly used for websites in the United States. We have not had the site audited by an outside body, and we do not claim full conformance. We treat accessibility as ongoing work. ## What We Do

The site is built in plain HTML and CSS, which works well with assistive technology. The measures we use include:

• Headings in a logical order, so screen reader users can move through a page by heading.
• Text colors chosen and tested for contrast against their backgrounds.
• Descriptive link text, so a link makes sense out of context.
• Text alternatives for images that carry meaning.
• Form fields with visible labels, and clear error messages.
• A layout that adapts to phones, tablets and larger screens, and that stays readable when text is enlarged.
• Menus and buttons that can be reached and used with a keyboard.
• Page content that does not depend on color alone to explain something.

Using Your Own Tools

You can adjust the site to suit you without our help. Most browsers let you enlarge text, change colors, turn on reader modes or use a screen reader. The site is designed to respond well to those settings. If you use voice control or switch devices, the buttons and links on the page should work with them.

Known Limits

Some things may still fall short. Examples include:

• Content on third-party services we link to, which we do not control.
• The embedded request form supplied by the Polyares network, which is built and maintained by that network. If it is hard to use, you can send your request through our own form or by email instead.
• Older PDF or document files, if any are added in future.
• Phone calls, which are a voice service. If you cannot use the phone, the quote form is an alternative, and you can email info@grandrapidsreplacementwindows.com instead.

If you find a barrier that is not listed here, please let us know.

Other Ways to Reach Us

You do not need to use the form or the phone to ask for a quote. You can email info@grandrapidsreplacementwindows.com with your name, ZIP code and a short description of your project, and we will arrange for a local window company to follow up. If you need information in another format, tell us what you need.

Tell Us About a Problem

If you have trouble with any part of the site, please contact us. It helps if you tell us:

• The page address or name of the page.
• What you were trying to do.
• What happened, and what device, browser or assistive technology you used.

You can email info@grandrapidsreplacementwindows.com or call the phone number on our Contact page. We aim to reply within a few working days and to fix a confirmed problem as soon as we reasonably can. If we cannot fix it quickly, we will offer another way to get what you need.

Formal Complaints

If you are not happy with how we respond, you can use our Complaints process. You also have the right to contact the relevant government agency about accessibility concerns.

Review

We review the site when we add or change pages, and we recheck contrast and keyboard use as part of that work. This statement will be updated as the site changes.